We assist property owners by relaying non-lease-related information to and from guests, including check-in/check-out procedures, basic property details, and coordination related to access and on-site logistics. Any decisions or negotiations must be done by the owner.

We do not discuss lease terms, pricing, booking changes, extensions, payments, or any information that would require a real estate license in North Carolina. All lease-related inquiries are directed to the property owner, and in some cases, responses may be relayed with the owner's written or verbal direction.

Guest Messaging Hours:

• Mon–Fri: 8am–6pm (avg. 1 hr response)

• Sat–Sun: 10am–6pm (avg. 3 hr response)

• Messages received after hours may be responded to by 8am the next day.

We assist by relaying pre-stay, stay, and post-stay messages between prospective guests, current guests, and property owners. This includes sharing owner-approved information about the property and coordinating logistics like check-in instructions.

We do not negotiate rates, accept or reject bookings, handle payments, or discuss lease terms. All inquiries related to pricing or booking decisions are referred to the property owner.

We serve as a first point of contact for guests to report non-emergency issues related to the property, such as maintenance requests or questions about the home.

We will promptly notify the property owner of any concerns that require their attention or decision.

We do not resolve disputes, negotiate compensation, or make decisions on behalf of the owner. All such matters are escalated to the owner for resolution.

We coordinate the logistics of remote property access by managing key exchanges, smart lock codes, or entry instructions on behalf of the property owner.

All access details are provided by the owner or authorized personnel, and we ensure guests receive accurate information to enter the property smoothly.

We do not authorize or change access permissions independently and always follow the owner’s instructions.

We receive and document non-emergency maintenance requests from guests during their stay.

We promptly notify the property owner or authorized vendors to address these issues.

We do not coordinate or approve repairs independently, nor do we approve any expenses or changes without owner consent.

We coordinate with cleaning vendors to ensure the property is prepared for guest arrivals and thoroughly cleaned after departures.

We communicate cleaning schedules and provide access instructions based on the property owner’s directions.

We do not negotiate cleaning contracts, approve additional fees, or make independent decisions regarding housekeeping services.

We can assist with ordering and restocking routine supplies (such as toiletries, cleaning products, and consumables) based on the property owner’s instructions and budget.

We do not approve or authorize purchases independently and always obtain owner approval for any expenses beyond agreed limits.

We assist property owners by preparing and submitting owner-approved content updates to their short-term rental listings, such as correcting typos, updating photos provided by the owner, or adding approved guest information.

We do not create promotional material, negotiate rates, or change booking terms without explicit owner authorization.

All listing content changes are made only with the owner’s prior approval.

⚠️ Things to Keep in Mind

Even if you don’t choose to work with us, we strongly recommend asking any prospective co-host if they understand and follow North Carolina Real Estate Commission (NCREC) guidelines.

As an unlicensed co-host in North Carolina, there are certain things I cannot legally do on behalf of a property owner. These include:

• Handling money or guest payments

• Modifying, accepting, or rejecting bookings

• Negotiating or discussing rates, fees, terms, or lease conditions

• Marketing your listing on my website, social media, or anywhere outside the official booking platforms

• Acting as a property manager or representing your listing in a property management capacity

• Working with guests staying 90 days or more (long-term stays fall under different licensing laws)

• Managing your calendar off-platform (i.e., adjusting or syncing calendars not tied directly to the STR platform)

• Handling disputes (beyond letting you know if something needs escalation)

💬 Guest Communication
I can serve as a point of contact for guests during their stay for general property-related matters, such as:

• Answering basic questions about the home (Wi-Fi info, where to park, how to use appliances, etc.)

• Relaying messages to and from the owner

• Notifying you of guest concerns or maintenance issues

• Coordinating cleanings, vendor access, and supply restocking

📆 Booking Modifications & Guest Requests
All booking changes — including extensions, date edits, early check-ins, pet approvals, or additional fees — must be made by the property owner through the booking platform.

If a guest contacts me about any booking or lease-related question, I will either:

• Refer them directly to you, the owner, or

• Relay your approved response using phrasing like “Per the owner…”

🧾 Payments & Platform Rules

• All co-host service payments must be made outside the STR platform (not through Airbnb or VRBO).

• I do not collect or handle any guest payments, deposits, or refunds.

• I do not enter into property management agreements.

I aim to be fully transparent and operate within the law. I’m happy to collaborate and communicate clearly with you and your guests, while respecting what’s legally allowed in my role. If you have questions or would like to review the full terms of service, scroll to the bottom of this page or click to book a call.